Appeals Policy and Process

After a candidate has received a written notice of violations and applicable sanctions from CompTIA, such candidate will have thirty (30) calendar days to file a written request for appeal pursuant to CompTIA's Candidate Appeals Process. The candidate is required to file a written request for appeal, along with a statement describing the grounds for the appeal, why the appeal should be granted and all supporting evidence, with CompTIA, within thirty (30) calendar days of receipt of the notice of violations and applicable sanctions from CompTIA. A candidate's appeal will not be considered after such thirty (30) calendar day period has expired.

If CompTIA determines that a written request for appeal is filed in a timely manner and upholds CompTIA's original decision, such appeal and the information submitted by the candidate will be submitted for binding arbitration to the Candidate Appeals Committee, which consists of voluntary industry peers. Three (3) members of the Candidate Appeals Committee will be appointed to act as an arbitration panel for the appeal. This appeals process shall not address any failures to pass any CompTIA certification examination, nor include any challenges to individual examination questions, answers or failing scores.

The arbitration panel will deliberate and decide the appeal. The decision of the majority of the members of the arbitration panel present at the hearing for the appeal, at which a quorum is present, will be the decision of such panel. The decision of the arbitration panel is final and binding as to all matters related to the appeal.

Candidate Appeals Form

Before submitting the appeals form, please review the important information above regarding CompTIA's Appeals Policy and Process.

If you have received a written notice of violations and wish to appeal, please complete the appeal form within 30 calendar days of receiving the written notice of violations. The appeal form can be found on CompTIA’s partner website: Appeal Form

Note: Once you have been redirected to our partner’s website, please enter your email address to enter the site and click on the “Candidate Appeal” link to initiate the appeal form and workflow process. If you have any questions or concerns while submitting your appeal form, please contact security@comptia.org

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